We are located on the Shivalik Road in Malviya Nagar, Delhi - India.
Our complete address is: 10/127 - First Floor, Shivalik Road, Malviya Nagar, New Delhi - 110017, India
If you want to visit us at the above physical address, we are open 6 days a week i.e. are closed only on Tuesdays and are available from 10AM to 7PM.
Otherwise, we are open 24 X 7 online on our site www.anokherang.com and you can chat with us using the chat widget available on our site, or whatsapp us on +918826089843 or email us on firstname.lastname@example.org
We pull them out of a hat - just kidding - our designs are mostly inspired by life, seasons, upcoming festivals and anything else that catches our fancy...the main underlying theme being that every design of ours should use some unique colors i.e. anokhe rang !
We aspire to come out with a new collection based on a current trending theme every 10 days - we are not yet there and as of now are getting closer to a new collection every month or every two months mark !
Please contact us directly by either sending a mail on email@example.com or sending a whatsapp on +918826089843 mentioning which of our designs you like and are currently out of stock.
We will do our best to source the print for you and get you the anokherang design - typically an out of stock design means we have run out of material for the design and we are unable to find an exact matching print !
In case you want a custom design done, please contact us directly by either sending a mail on firstname.lastname@example.org or sending a whatsapp on +918826089843 providing details of what you are looking for and we will be in touch with you as soon as possible which typically is within 2 working days !
Ofcourse we know this happens - you see the pictures we take may have been taken in a light which makes the color look slightly different online - but mind you this happens in only 1 in a million cases !
Depends on what you are buying - we have a size chart associated to each of the items we sell online which can be viewed on the product details page for each design - look for the Size Chart link. This includes size charts for Kurtis, Palazzos, Pants, Lehengas, Short Tops, Dresses, Skirts !
If you are unsure on what size to order, please contact us directly by either sending us a message on the online chat available on our site or sending a whatsapp on +918826089843 or a mail on email@example.com with the details of which of our designs you plan to buy and what's confusing you regarding the size details - one of our size & style guides will assist you in ensuring you choose the right size and fit !
Not to worry or panic at all - if you have ordered the wrong size, please contact us directly by either sending us a message on the online chat available on our site or sending a whatsapp on +918826089843 or a mail on firstname.lastname@example.org
We will make sure your order is updated with the correct size information and that's what is sent out to you !
Again, if you are unable to find your size, please contact us directly by either sending us a message on the online chat available on our site or sending a whatsapp on +918826089843 or a mail on email@example.com with the details of the anokherang design you liked and what size you wanted it in.
If its possible for us to do the design you like in the size you asked for, then we will get in touch with you and confirm the order and otherwise too we write to let you know it's not possible !
Each of your anokherang order is handcrafted with utmost love and care. Actually what this means is that we don't have a ready inventory and we make as you order.
Our aim is to ship our designs to you in a quick, safe and inexpensive manner. We try our best to ship designs to you as soon as possible. On an average, it takes us about 8 - 10 working days to get your order ready and get it to you.
However, in case we get a flood of orders for a new collection or one of our new designs becomes a runaway success, then it may take us longer to get your anokherang order to you as it's not possible for us to ramp-up and down our production capacity suddenly - in such happy events we will keep you informed of the delay in getting your orders to you and make sure we keep you updated on every step of the way !
Charges for international shipping are dependent on the weight of the order being shipped and the destination to which it is being shipped. We will be soon coming out with a cheaper "I am in no hurry" delivery service other than the express delivery service we have available today.
Typically, the cost of international shipping varies between Rs.1000 INR to Rs.1600 INR for every 1 Kilogram.
To find the exact shipping amount you will have to reach the checkout page as we calculate the exact delivery amount at that stage depending on the items present in the cart and the destination country.
Our return policy is simple and lasts 15 days. Please inform us in 15 days of receiving the order about your wish to return the order by sending a mail at firstname.lastname@example.org quoting your anokherang order id and we will get in touch with you to process the return.
If we both agree that you really want to return your anokherang design, then we will get the order picked up from you free of cost. We may ask you sometimes to ship it back to us if its not a serviceable pincode from our delivery partner - in this case we will refund you the money it cost you to ship the order back to us.
Also, we will refund the full amount of your order back to you and within 2 days of your asking for the refund - no long waits for a refund and 5 things deducted from your order amount !
Just kidding - please inform us in 15 days of receiving the order about your wish to return the order by sending a mail at email@example.com quoting your anokherang order id and we will get in touch with you to process the return.
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