anokherang is an uber cool all-gen fashion destination that helps you Just Be Yourself and aspires to create designs that are beautiful; inspirational; pure and honest; giving you several colorful options to shop for different occasions, be it Traditional Indian Wear for Marriages, Ethnic Wear or Formal Wear for Office, Indo-Western for Parties, or Casual Wear for just hanging out with friends !
Depends on what you are buying - we have a size chart associated to each of the items we sell online which can be viewed on the product details page for each design - look for the Size Chart link. This includes size charts for Kurtis, Palazzos, Pants, Lehengas, Short Tops, Dresses, Skirts !
Each of your anokherang order is handcrafted with utmost love and care. Actually what this means is that we don't have a ready inventory and we make as you order.
Our aim is to ship our designs to you in a quick, safe and inexpensive manner. We try our best to ship designs in 2 Days of receiving your order. On an average, it takes us about 4 - 8 working days to deliver an order within India and 10 - 12 days for any orders shipped outside India.
However, in case we get a flood of orders for a new collection or one of our new designs becomes a runaway success, then it may take us longer to get your anokherang order to you as it's not possible for us to ramp-up and down our production capacity suddenly - in such happy events we will keep you informed of the delay in getting your orders to you and make sure we keep you updated on every step of the way !
Our return and exchange policy is simple and straightforward. Please inform us within 2 days of receiving the order about your wish to return or exchange the complete order or any item(s) in the order by sending a mail at helpme@anokherang.com mentioning your:
1. anokherang Order ID
2. Item(s) you wish to return or exchange
3. Reason for return or exchange
4. Bank Details in case you have paid for the order using Cash on Delivery payment mode - we require the following bank details (a) Bank Name (b) Account Holder Name (c) Account Number (d) IFSC code of your Bank Branch.
We will get in touch with you within 24 hours of receiving the email to process the return or exchange. The return process involves the following steps once we start processing your return or exchange:
1. We will arrange for the pickup of the item(s) to be returned or exchanged - the only exception will be if your pincode is not serviceable by our pickup partner.
2. You will handover the items to be returned or exchanged to the pickup partner - please note that it takes 6 to 10 days for the returned item(s) to be received by us - you will be provided a link to track your returned item(s)
3. Once the item(s) to be returned or exchanged are received by us and inspected, we will approve or reject your refund based on the condition of item(s).
4. If your refund has been approved we will process your refund to the original mode of payment in case of prepaid orders or to the bank account provided by you in your return request in case of COD orders. We will process your refund within 7 business days of approving your refund.
Please Note: cancellations or exchange or refund is not possible for international orders once the payment for the international order has been processed by us.
